(a) Registration. In order to access and use the Service, you must register and create an account with us and pay us the applicable Subscription Fee (the “Subscription Fee”). We reserve the right to reject any subscription order.
(b) User ID. Upon creating an account, you will receive a set of unique log-in credentials (referred to herein as your “User ID”), which includes a username and password to permit you to access to the Service. Without limiting our rights under Section 3(a) above, WealthCentral reserves the right to deny creation of your account based on our inability to verify the authenticity of your registration information.
(c) Multiple Seats. Some subscription orders may be for multiple “seats” to use our Service (such subscribers, the “Master Account Holder”). Master Account Holders generally will be able to configure User IDs for their authorized users. Please contact our Support Department for assistance. Master Account Holders are responsible for all use of the Service and the Site by their authorized users and such authorized users’ compliance with this Agreement.
(c) Subscription Term and Billing. All our annual subscription plans are provided on a term of 12 consecutive months of service from the initial date of purchase. Payments for a subscription term can be billed monthly or annually.
Subscribers are responsible for the Subscription Fees for the entire 12-month term. Cancellation of monthly subscription fee services prior to completing 12 consecutive months of service will result in a $300 early termination fee. No refunds are available for annual subscription fee cancellations.
Your subscription will automatically renew at the end of the term. If you choose to change your service prior to your renewal date, please contact the sales team at 1-800-444-115 prior to your renewal date. Once the subscription has renewed we will only issue a refund within 15 days of the renewal date.
(d) Subscription Fees. Your initial Subscription Fee is the rate at which you were offered a subscription to access the Service, which is subject to change. Subscription Fees on renewal are the applicable rates then in effect. Changes to subscription pricing will be communicated to you at least 30 days in advance. If you opt to pay your subscription fee up front, your price is guaranteed for the 12 month term. If you pay your fee monthly, and a price increase goes into effect, you may terminate your account in accordance with the subscription terms and billing as outlined in section c).
(e) Trial Periods. We offer new subscribers a no obligation trial period (the “Trial Period”) during which they may cancel their subscription with no charge to their credit card if they are not satisfied with the Service. Unless your subscription offer provides otherwise, the maximum Trial Period shall be thirty (30) days from the date of an initial registration. If you do not wish to continue using inStream after this time, please provide a written notification to support@instreamwealth.com After the expiration of the Trial Period, users will not be entitled to any Subscription Fee refunds – regardless of whether they used the Service. Please note that Trial Periods do not apply to renewal subscriptions nor to new subscriptions set up by persons who have used the Service within the last 12 months.
(f) Auto-renewal. Your subscription will renew automatically at the end of your subscription term at the applicable rates then in effect unless you provide us with a cancellation notice prior to such renewal date (see “Cancellations and Refunds,” below). You hereby authorize us to (a) charge any credit or debit card you have on file for your renewal Subscription Fees or (b) if you have set up a bank draft with a financial institution, to initiate a withdrawal of funds against your account at the financial institution for such your renewal Subscription Fees. So as to help avoid any disruptions in your access to the Service, please keep your payment information up to date. If your credit or debit card information on record is invalid or expired, or your financial institution declines to process the bank draft, our Support Department will use reasonable commercial efforts to contact you to request you update your payment information.
(g) Cancellation and Refunds. Except during Trial Periods, we do not offer Subscription Fee refunds. If you are registering for the Service for the first time, you may cancel your subscription anytime during the applicable Trial Period and your credit card will not be charged. After the expiration of your Trial Period, any cancellations will be subject the terms and conditions outlined in Section C.
(h) Data Back-Up. We back up and retain all data entered into the Service in accordance with procedures that we have determined to be commercially reasonable. Notwithstanding our data back-up and retention procedures, we are not responsible for backing up your data, account information, Client Information or other type of data attributed to your use of the Service. YOU EXPRESSLY AGREE TO ASSUME THE SOLE RISK OF BACKING UP ALL ACCOUNT INFORMATION AND CLIENT INFORMATION WHEN USING THE SERVICE AND EXPRESSLY AGREE THAT WE WILL HAVE NO LIABILITY WITH RESPECT TO LOST CLIENT INFORMATION AND/OR ACCOUNT INFORMATION. As used in these Terms of Use, “Client Information” means any personal or financial information pertaining to a Client.
(i) Suspended Accounts/Data. After your subscription term has ended and if no payment has been made for a renewal term, access to your account will be suspended. Unless we are required by law or contract
to maintain your account data, we may purge your account data within six (6) months of the date that your account access was suspended and/or terminated in accordance with these Terms of Use. Purged data may be unrecoverable.
(j) Taxes. Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, goods and services, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with your subscription, includes Taxes assessed after you pay your Subscription Fee. If we have the legal obligation to pay or collect Taxes for which you are responsible hereunder, we will invoice you and you agree to pay such amount unless you provide us with a valid tax exemption certificate authorized by the appropriate taxing authority. You hereby authorize us to charge any credit or debit card you have on file for such Taxes. We shall be responsible for all taxes based upon our net income or on our property ownership.
(k) Receiving Notices. By providing us with your e-mail address, you consent to receive any notices from us electronically, to that e-mail address. It is your responsibility to update or change your email address, as appropriate. Please note that our notices may be provided in the text of the e-mail or through a link to the appropriate page on our Site.
(l) Electronic Signature. When you click on an “I agree,” “I consent” or other similarly worded “button” or entry field with your mouse, keystroke or other device, such action will constitute your agreement or consent and will be legally binding and enforceable and the legal equivalent of your handwritten signature.